TOKN Software Licence Agreement

This User Agreement (Agreement) is a legally binding agreement and governs the licensing and use of the TOKN software from TOKN Pty Ltd (ACN 608 143 666) (TOKN, we, Us or Our). By clicking “I agree” or by installing or using the Software, you (You or Your) acknowledge and agree that You have read and understood the Agreement and agree to be bound by its terms and that if You are using the Software on behalf of an entity other than Yourself, You have the power and authority to bind that entity and consent to the Agreement.

1 DEFINITIONS

The following terms apply to this Agreement:

AI Systems –     means machine learning, artificial intelligence, automation systems or agent-based technologies developed, trained or operated by TOKN.

Confidential Information – means all trade secrets, ideas, know how, concepts and information whether in writing or otherwise relating in any way to Us or to You, Our customers, contractors, agents and employees, Your or Our affairs or businesses, sales, marketing or promotional information,  and the terms of this Agreement including any such information in Our or Your power, possession or control concerning or belonging to any third party, but does not include information that:

(a) is, or becomes part of, the public domain otherwise than by breach of this Agreement by You or Us or by a breach of confidentiality;

(b) is lawfully obtained by either party from another person without any restriction as to use and disclosure;

(c) was in the receiving party’s possession prior to disclosure to it by You or Us; or

(d) is developed independently by You.

Your Confidential Information will include Customer Business Data but will not include  Platform Data.

Customer Business Data – means Your raw operational and business data including financial records, transactional data, customer details, proprietary content and operational information uploaded into the Software, but does not include any of TOKN’s proprietary templates, workflows, automation logic, configuration schemas or System Intelligence.

Developed Applications – means any mobile applications that You develop using the Software, or have commissioned TOKN to develop specifically for you.

Documentation – means all user, operating and technical documentation that is provided to You in relation to the Software.

Fees – means the First Term Subscription Fee, the Renewal Term Subscription Fee and any additional fees, including any Technical Support Fee, that You and Us agree are payable under this Agreement or an Order.

First Term – means the initial one (1) month period of this Agreement.

First Term Subscription Fee – means the fee owed by You as specified in the Pricing Plan for the licence to use the Software for the First Term.

Insolvency Event means the occurrence of any one or more of the following events regarding any party to this Agreement:

(a) a meeting has been convened, resolution proposed, petition presented or order made for the winding up of that party;

(b) a receiver, receiver and manager, provisional liquidator, liquidator, or other officer of the Court, or other person of similar function has been appointed regarding all or any material asset of the party;

(c) a security holder, mortgagee or chargee has taken attempted or indicated an intention to exercise its rights under any security of which the party is the security provider, mortgagor or chargor; or

(d) an event has taken place with respect to the party which would make, or deem it to be, insolvent under any law applicable to it;

Intellectual Property Rights – means all present and future rights and interests arising as a result of intellectual activity whether capable of protection by statute, common law or equity including copyright, and all rights in relation to inventions, registered and unregistered trademarks (including service marks), patents or patent applications, registered and unregistered designs, circuit layouts, and any other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields under the laws of any jurisdiction throughout the world.

Moral Rights – has the same meaning as the term has in Part IX of the Copyright Act 1968 (Cth).

Order – means an order for a licence for the Software placed through Us or through the Website.

Our Intellectual Property Rights – means the Intellectual Property Rights in the Software and Documentation.

Our Privacy Policy – means the privacy policy available at https://www.tokntechnology.com/privacy.html.

Platform Data – means any anonymised, aggregated, de-identified or system-generated data derived from: (a) Customer Business Data; (b) Developed Applications; or (c) use of the Software, including telemetry, metadata, analytics, system logs, workflow structures, configuration schemas, integration patterns, automation logic, user behaviour insights and performance metrics, but excluding identifiable Customer Business Data.

Pricing Plan means the written Software pricing plan provided to You by TOKN before you place an Order.

Renewal Term Subscription Fee – means the fee owed by You to Us to extend the licence and this Agreement for the Renewal Term as specified in the Pricing Plan.

Renewal Term – means the one (1) month period that starts at the end of the First Term and includes each subsequent Renewal Term.

Service Credit means the amount by which the Fees paid by You in any given month will be reduced for Our failure to meet a Service Level Requirement during that month, as calculated in accordance with Schedule 1.

Service Level Requirements means the minimum availability of cloud-based Software provided under this Agreement as specified in Schedule 1.

Services – means any services that We provide to You in relation to the Software or Your use of the Software under this Agreement.

Software – means the TOKN Enterprise Mobility Management Suite, the TOKN Application Management, Device Management and Development Studio tools, all applications developed by TOKN and all TOKN mobile application software which is licensed to You under an Order, and includes any updates, upgrades, modifications to that software and the Documentation.

Support Services – has the meaning given to that term in clause 8.1.

System Intelligence – means any models, algorithms, AI workflows, predictive systems, smart automation or derived analytical intelligence developed by TOKN through use of Platform Data.

Technical Support Services – has the meaning given to that term in clause 8.2.

Technical Support Fee – means the fee payable for Technical Support Services as set out in an agreement between You and Us for Technical Support Services.

Term – means the First Term and any subsequent Renewal Term.

User – means an individual who is authorised by You to use the Software and for whom the Fees have been paid pursuant to an Order, and who are identified by a unique email address that may not be shared with other individuals.

Warranty Period – has the meaning given to that term in clause 10.1.

Website – means the website available at https://www.tokntechnology.com/ or the website of a partner of Ours who is authorised to distribute the Software.

Your Personal Information – means any personal information (as defined in the Privacy Act 1988 (Cth)) which You or Your Users provide to us in connection with this Agreement.

2 LICENCE

2.1 For Software licenced under an Order, We grant You a non-exclusive, non-transferable, licence to use the Software on the terms of this Agreement for the Term.

2.2 You may only use the Software for the number of Users specified in the Order.

3 SCOPE OF USE

3.1 You may only use the Software for Your internal business purposes unless expressly authorised otherwise under an Order or as agreed by Us.

3.2 You must not:

(a) reverse engineer, reverse compile or decompile the Software or try to access or discover its source code or any trade secret related to the Software;

(b) remove or obscure any notice relating to Our Intellectual Property Rights;

(c) use the Software to operate a service bureau, software as a service (SaaS), hosting service or other similar service;

(d) copy the Software, except where such copying is incidental to normal use of the Software or where it is necessary for the purpose of back-up or operational security;

(e) sell, resell, rent, lease, sub-licence, loan, translate, merge, adapt, vary, alter or modify the whole or any part of the Software nor permit the Software or any part of it to be combined with, or become incorporated in, any other programs;

(f) sell, resell, licence or distribute for profit any Developed Applications;

(g) include any Developed Applications in templates of any nature for distribution or sale to third parties; or

(h) use the Software to create any software that is substantially similar in its expression to the Software, or

(i) use the Software contrary to any of Our Intellectual Property Rights..

3.3 You shall:

(a) use reasonable efforts to prevent unauthorised access to or use of the Software and immediately notify Us if You become aware of any unauthorised use of the Software;

(b) be responsible for Users’ compliance with this Agreement;

(c) be solely responsible for the accuracy, quality, integrity and legality of the Customer Business Data and the means by which You acquired the Customer Business Data; and

(d) if applicable, keep all copies of the Software secure and maintain accurate and up-to-date records of the number and locations of all copies of the Software.

(e) You acknowledge and agree that We may incorporate technical features into the Software to enforce this Agreement.

4 RECORDS INSPECTION

You acknowledge that We may audit the number of Users that You have for the Software. If, during an audit, You are found to have exceeded the number of Users that You have paid the Fees for under the relevant Order, You agree to pay the relevant Fees for each excess User of the Software.

5 PROVISION OF PERSONAL INFORMATION AND DATA

5.1 You acknowledge and agree that you will be required to provide Us with Your Personal Information when You place an Order with Us and in order for Us to enable You to use the Software.

5.2 We may handle Your Personal Information in accordance with Our Privacy Policy and we will comply with our obligations under the Privacy Act 1988 (Cth).

5.3 You retain ownership of Your Customer Business Data. To the extent required, You grant TOKN a worldwide, perpetual, irrevocable, transferable, sub-licensable and royalty-free licence to use Customer Business Data to create Platform Data and to use, analyse, reproduce, modify, transform, create derivative works from and otherwise exploit any Platform Data that is anonymised, aggregated, de-identified or system-generated data derived from Customer Business Data for the purpose of:

(a) providing and improving the Software and Services;

(b ) developing and commercialising new products, features and services;

(c) benchmarking, analytics and performance optimisation; and

provided that identifiable Customer Business Data shall not be disclosed to third parties without consent, except as required by law or as expressly permitted under this Agreement.

5.4 TOKN shall own all right, title and interest in Platform Data and System Intelligence.

6 FEES

6.1 When You place an Order, You agree to pay the First Term Subscription Fee as specified in the Order. You must pay a Renewal Term Subscription Fee to use the Software for a Renewal Term upon or prior to the commencement of the relevant Renewal Term.

6.2 The Fees are based on the Pricing Plan which sets out the fees payable for Software. Unless otherwise agreed in writing, We may amend the Pricing Plan including the Fees from time to time at Our discretion and will provide you with 30 days written notice of these changes.  The terms of the Pricing Plan form part of the terms of this Agreement.

6.3 The Fees are exclusive of all goods and services tax (GST), sales, use, value-added and other taxes and duties other than tax owed on Our net income.

6.4 Additional services: We can provide services that do not fall within the Pricing Plan if you pay Us additional fees.  We will inform you of the additional fees prior to providing those services.

6.5 Importance of timely payments: If you wish to use our Software without interruption, you must pay your Fees on time. Please ensure that we have received accurate payment information to prevent payments being missed or delayed.  If payments of Fees are not paid on time, we may suspend Your use of the Software until the payment is received.

7 SOFTWARE SUPPORT

7.1 If You have paid the First Term Subscription Fee and any Renewal Term Subscription Fee for the relevant Term, We may provide technical consultation for the Software and You will receive updates and new version releases of the Software provided such updates and new release are generally made available to other customers using the Software (Support Services). The Support Services will be provided to You in accordance with the terms of the separate agreement between You and Us for the provision of the Support Services.

7.2 If You have paid to Us the Technical Support Fee, We will provide direct technical assistance in relation to the Software to You by telephone (Technical Support Services). The Technical Support Services will be provided to You in accordance with the terms of the separate agreement between You and Us for the provision of the Technical Support Services.

8 CONFIDENTIAL INFORMATION

We and You agree not to disclose, duplicate or otherwise reproduce, directly or indirectly, each other’s Confidential Information in whole or in part except as expressly permitted under this Agreement. We and You further agree to use each other’s Confidential Information  for the purpose of fulfilling our respective obligations under this Agreement

9 LIMITED WARRANTY

9.1  We warrant that for a period of 90 days from the date of the Order (Warranty Period), the Software will perform substantially in accordance with its specifications contained in the Documentation. Our entire liability and Your sole remedy under this warranty is limited to Our reasonable commercial efforts to correct or provide a work around for any reproducible error in the Software provided that You have given us Notice of the error during the Warranty Period.

9.2  We do not warrant that the Software will operate uninterrupted or error free or that the Software will function with other hardware or third party software.

9.3 To the maximum extent permitted by law, but subject to any Mandatory Terms, the warranties set forth in this clause 10 are in lieu of all other warranties, express, statutory, and implied, including, but not limited to, the implied warranties of accuracy, quiet enjoyment, non-infringement, merchantability and fitness for a particular purpose.

9.4 The warranties set forth in this clause 9 are expressly subject to the limitation of liability in clause 12 and apply to You only and not to any third party.

10 AVAILABILITY

10.1 When providing cloud-based Software only, we agree to meet the Service Level Requirements set out in Schedule 1.

10.2 Subject to clause 10.3, if We have failed to meet a Service Level Requirement in any given calendar month, Service Credits will be payable by Us as specified in Schedule 1. You and We agree that the Service Credits are a genuine pre-estimate of the loss likely to be suffered by You as a result of Our actions, and do not constitute a penalty.

10.3 If you become eligible to receive a Service Credit, You must notify Us within 30 days from the end of the month in which You became eligible to receive the Service Credit that You wish to claim the Service Credit. If You fail to notify Us in accordance with this clause 10.3, You will be deemed to have forfeited Your right to receive the Service Credit.

10.4 Service Credits constitute Our entire liability and Your sole remedy under this Agreement for Our failure to meet the Service Level Requirements.

10.5 Notwithstanding anything in this clause 10, We do not guarantee availability in relation to any Developed Application or non-cloud based Software.

11 INTELLECTUAL PROPERTY RIGHTS AND INDEMNITY

11.1 TOKN owns all Intellectual Property Rights in the Software and the Documentation, including improvements, modifications or enhancements.

11.2 Ownership of any Intellectual Property Rights subsisting with respect to Developed Applications shall be as follows:

(a) Customer Business Data contained within Developed Applications will be owned by You; and

(b) Underlying templates, workflows, system logic, automation designs, integration structures, configuration schemas, reusable components and design patterns will be owned exclusively by TOKN. Accordingly TOKN will retain a perpetual, irrevocable right to reuse, adapt, commercialise and incorporate such elements into other products or customer solutions.

11.3 Any feedback, suggestions, ideas, enhancements or improvements provided by You or Your Users shall vest exclusively in TOKN and may be used without restriction or compensation. You acknowledge and agree that TOKN may analyse usage of the Software and Developed Applications to improve product performance and functionality.

11.4 To the extent that they may vest in You, You hereby assign to Us any Intellectual Property Rights with respect to anything this clause contemplates will be owned by TOKN, effective from creation. If requested by TOKN you will sign all documents and do anything else reasonably requested by TOKN to give effect to this clause, or to confirm, perfect or effect any assignment contemplated by this clause.

11.5 Subject to clause 11.6, if TOKN are held by a court of competent jurisdiction to have infringed a third party’s copyright in a country where You are authorised to use the Software, then We may at Our own expense (and at Our option):

(a) modify the Software so that it becomes non-infringing;

(b) obtain for You a licence to continue to use the Software; or

(c) if 11.5(a) or 11.5(b)cannot be accomplished on terms reasonable to Us, remove any infringing work from You and refund to You the last payment made for a First Term Subscription Fee or Renewal Term Subscription Fee.

11.6 TOKN is not liable to pay any refund under clause 11.5 if the infringement results directly or indirectly from:

(a) use of the Software by You or a User other than in accordance with the Documentation or in a manner that is in breach of the Agreement;

(b) unauthorised copying, modification, adaptation or translation of the Software by You or a User; or

(c) use or operation of the Software by You or a User in combination with equipment, software, materials or services not authorised by Us,

and You will indemnify Us, and will keep Us indemnified against, all claims, damages, liabilities, losses, costs, expenses and demands that arise from or in connection with any of the foregoing.

11.7 This clause 11 states Our exclusive liability with respect to any claim of Intellectual Property Rights infringement or other misappropriation and is in lieu of all other remedies, liabilities and obligations.

12 LIMITATION OF LIABILITY AND INDEMNITY

12.1 Subject to the remainder of this clause 12 and any Mandatory Terms, Our total aggregate liability to You arising under or in connection with this Agreement will be limited to an amount equivalent to the Fees actually paid by You under this Agreement in the 6 months prior to the event giving rise to the liability (or an amount equivalent to the Fees payable by You in the first 6 months of this Agreement if the event giving rise to the liability occurs during that time).

12.2 To the maximum extent permitted by law, We are not responsible for and We specifically disclaim all liability for any lost profits, loss of revenue or funding, loss of reputation, opportunity costs, any loss of or corruption to data, loss of management time or failure to realise anticipated savings or any special, indirect, incidental, consequential, punitive, aggravated or exemplary damages, costs, expenses and/or any other non-compensatory damages of any kind.

12.3 The provisions of clauses 12.1 and 12.2 apply regardless of the form of action, whether in contract, tort (including negligence), for breach of statutory duty or otherwise and regardless of the source of claim or loss, whether the claim or loss was foreseeable, and whether You have been advised of the possibility of the claim or loss.

13 AUSTRALIAN CONSUMER LAW

Under the Australian Consumer Law included in the Competition and Consumer Act 2010 (Cth) (ACL), consumers have certain rights which cannot be excluded. Nothing in this Agreement will be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the ACL) and which by law cannot be excluded, restricted or modified (each a Mandatory Term). This Agreement must be read subject to these statutory provisions. Subject to any consumer rights under the ACL and to the extent permitted by law, We limit Our liability in respect of any claim under those provisions, at Our option, (a) in the case of goods, any one or more of the following: (i) the replacement of the goods or supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the costs of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the costs of having the goods repaired; and (b) in the case of services, to re-supplying the Services again; or paying the cost of having the Services supplied again.

14 TERMINATION

14.1 We may terminate this Agreement immediately by notice to You if You (i) materially breach a provision of this Agreement and fail to remedy the breach within 14 days of Our notice to You; or (ii) fail to pay any Fees payable under this Agreement when due.

14.2 You may terminate this Agreement immediately by notice to Us if We (materially breach a provision of this Agreement and fail to remedy the breach within 14 days of Your notice to Us.

14.3 Either party may terminate this Agreement immediately by written notice if the other party goes into liquidation or bankruptcy or ceases, or indicates that it is about to cease, carrying on business or enters into or threatens to enter into an Insolvency Event

14.4 We may at our discretion decline to allow You to enter into a Renewal Term.

14.5 Upon termination or expiry of this Agreement:

(a) Subject to clause 14.4(b), You are no longer permitted to use the Software and You must immediately cease to use it and, if applicable, delete or destroy all copies of the Software in Your possession; and

(b) You may extract a copy of the most recent back up of Your Customer Business Data within 30 days of termination. For avoidance of doubt, this extraction does not include TOKN proprietary templates, workflows, automation logic, configuration schemas or System Intelligence.

14.6 Termination of this Agreement does not prejudice any rights or any claim that either party may have accrued against the other party up to the date of termination.

15 GOVERNING LAW

This Agreement and Your use of the Website are governed by and are to be construed in accordance with the laws of Western Australia. You and We irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia and courts entitled to hear appears from those courts and waive any right to object to any proceedings being brought in those courts.

16 ENTIRE AGREEMENT

This Agreement contains the entire agreement and understanding between You and Us about the Software and all prior agreements and representations made between You and Us are superseded by this Agreement.

17 EXPORT

You represent and warrant that the Software will not be downloaded or used in, or transported to, a country that is subject to an Australian government embargo, or has been designated by the Australian Government as a “terrorist-supporting” country. You must not export or re-export, or permit exportation or re-exportation of the Software in violation of any export provisions of Australia or any other applicable law.

18 GENERAL PROVISIONS

18.1 This Agreement does not create any partnership, joint venture or agency relationship between You and Us.

18.2 Neither We nor You may enter into any agreements or incur any liabilities on behalf of the other party without the other party’s prior written consent nor may represent to any person that it has any authority to do so.

18.3 TOKN may display Your logo on Our Website and in marketing material to indicate you are a current or former customer (unless you notify us that you do not consent) and showcase anonymised Developed Applications, workflows, and solution architectures for marketing, demonstration, and educational purposes.

18.4 No right under this Agreement is waived or deemed to be waived except by notice in writing signed by the party waiving the right.

18.5 We may assign Our rights under this Agreement without Your consent. Neither this Agreement nor the Software may be sold, leased, assigned, sublicensed or transferred by You, in whole or in part without Our prior written consent.

18.6 Any provision of this Agreement which is invalid or unenforceable is to be read down, if possible, so as to be valid and enforceable, and, if that is not possible, the provision will, to the extent that it is capable, be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions.

SCHEDULE 1 – SERVICE LEVEL REQUIREMENTS

In providing cloud-based Software under this Agreement, We agree that We will aim to achieve a 99.9% Uptime Percentage for each calendar month. The Uptime Percentage will be calculated on a monthly basis in accordance with the following formula:

A% = ((S – D) ÷ S) X 100

Where:

• S = business hours during the month (not including scheduled downtime)
• D = downtime aggregate hours (during business hours) during the month
• A% = Uptime Percentage

If we fail to meet the Uptime Percentage in any one calendar month period, Service Credits will be payable as follows