Solstice Energy is a diversified energy business based in Tasmania retailing natural gas and electricity as well as gas distribution. With over 20 years’ expertise in gas transmission, distribution, transportation and retailing, the Solstice Energy Group includes Tas Gas Networks, Gas Networks Victoria, and Gas Pipeline Victoria.

Problem

With over 1200 kilometres of transmission and distribution pipelines delivering energy to customers in multiple states, Solstice Energy ensures safe and reliable heat for homes, businesses and large industrial facilities.

Solstice Energy operates in a regulated industry, and has a growing, mobile workforce that often operates remotely on critical infrastructure projects across Tasmania and Victoria. Ensuring workforce safety, real-time connectivity, and engagement presented ongoing challenges. 

Previously, Solstice Energy relied on manual, paper-based processes that required extensive data re-entry, leading to prolonged HR and payroll processing times, higher administrative costs, and inefficiencies in time entry and leave management. Additionally, as a group of companies, Solstice faced complex intercompany payroll and job costing needs, which required streamlined processes to manage time-sensitive payroll cycles accurately across its workforce. “We needed a solution that could transform our operations, enhance workforce engagement, and streamline our processes across the board,” says James Jenkins, Chief Financial Officer, Solstice Energy. “We were seeking innovative technology that offered integrated, smarter ways to support our teams and operations.”

Solution

Solstice Energy prioritised holistic business process improvement, focussing on platform solutions that could drive strategic improvement. Solstice Energy wanted to change the way the business uses digital technology and the ideal solution needed to be secure, reliable, cost effective and easy for technicians to use in the field. 

Using the TOKN enterprise platform, Solstice Energy has been able to deliver a series of digital applications, all tailored to meet operational and business needs. By identifying high-impact areas, Solstice Energy applied intuitive digital tools to improve process efficiency, reducing manual workloads and significantly enhancing the user experience.

“The integration capabilities of the TOKN platform have been transformative,” noted James. “With seamless connectivity to our Payroll and Financial Accounting systems, TOKN’s solutions have streamlined our workflows and freed up valuable time for our teams.” Solstice Energy deployed the TOKN Timesheet+ app and Leave Management tool across all businesses in the group and the contractor workforce. Designed to run on any device, built on the latest mobile technology, the app integrates seamlessly with the Solstice Energy payroll and job management systems, presenting a fast intuitive user experience. It also offers offline processing, recording, and managing timesheet captures locally and connecting them to your systems automatically.